Stakeholder Engagement

Stakeholders play an essential role in Baxter's continued success, and the company takes their varied perspectives into account.

Baxter engages stakeholders worldwide to share information; discuss the company’s sustainability priorities, programs and performance; and determine opportunities to collaborate toward common goals. Operating responsibly and addressing the needs of these interconnected groups helps Baxter maintain the commercial success that enables the company to deliver on its sustainability priorities.

Baxter engages with stakeholders on key aspects of its business and products. The company’s five primary stakeholder groups, and examples of the value that Baxter provides each, include the following:

Stakeholders

Patients/ Healthcare Providers
Value Provided Channels of Engagement
  • Creating products that save and sustain lives
  • Improving and maintaining access to Baxter’s products, therapies and services
  • Providing products with strong environmental performance

Patient websites, patient surveys, industry organizations, product donations and grants.

Example: Baxter has provided grants to The Albert Schweitzer Fellowship, which supports underserved patient populations.

Employees
  • Working to protect employee safety and improve health
  • Creating an inclusive workplace and a diverse workforce
  • Providing employees with professional growth opportunities

Business Resource Groups, employee surveys, Code of Conduct, Ethics and Compliance hotline.

Example: Every other year, Baxter collects employee feedback through its Culture Survey to identify areas for focus and improvement.

Communities
  • Contributing to economic growth
  • Helping to address key public health needs
  • Providing local students and teachers with educational opportunities in STEM

Involvement in community organizations, employee volunteer efforts, collaboration with international health and aid organizations.

Example: Baxter works with humanitarian aid partners AmeriCares and Direct Relief to pre-position most-needed products for emergencies and ongoing needs.

Governments/Payers
  • Providing cost-effective healthcare solutions
  • Collaborating with governments to provide long-term solutions to complex healthcare challenges

Lobbying activities, representation on advisory committees, supplier diversity program, supplier audits and site visits.

Example: Baxter collaborates with suppliers through its e-Impact program to improve environmental performance across the value chain.

Shareholders
  • Creating and maintaining shareholder value

Analyst/investor presentations and meetings, quarterly earnings announcements and news releases, periodic reports to the U.S. Securities and Exchange Commission, socially responsible investment surveys.

Example: The Business Value page summarizes the economic benefits of sustainability-related initiatives.


Baxter also has relationships with numerous organizations that focus on various aspects of sustainability. See Affiliations and Memberships and Environment, Health and Safety for further details.

For example, Baxter has been a member of Ceres since 1997, and has committed to work with the organization to enhance sustainability performance and disclosure. Ceres advocates for sustainability leadership, bringing together a network of companies, investors, and public advocacy groups to expand the adoption of sustainable business practices and solutions to build a healthy economy. The Ceres stakeholder team designated to work with Baxter is an independent group of individuals drawn primarily from the Ceres coalition, with expertise in environmental, social and governance issues. As in past years, the Ceres stakeholder team provided input on draft sections of this report. See Feedback on 2012 Report for detail.