Measuring Company Culture

Every two years, Baxter conducts a companywide survey to gather employee feedback about what is going well and where the company needs to make improvements. Approximately 89% of Baxter's employees worldwide completed the company’s most recent survey in 2011, matching the 2009 response rate. The survey was administered in 17 languages in electronic and paper formats. In line with prior survey results, the company’s dedication to quality products and customer focus remain the highest-scoring areas.

Based on the 2011 survey results, Baxter identified the following areas for improvement:

Continuous improvement: Employee feedback reinforced the importance of the company’s 2011 effort to drive continuous improvement and accountability. Continuous improvement and accountability are at the core of Baxter’s effort to build a culture where every employee is continuously evaluating how they can be more efficient and effective in their work. As part of this, Baxter introduced a formalized, standard approach for employees across the company to solve business problems.

Clarity Around Strategy and Innovations: Employees provided feedback that they want more clarity about the company’s strategy as well as more information about what Baxter is doing to drive innovation. The company is focusing on strategy and innovation in more depth in a variety of internal communication channels.

Global Inclusion: While Baxter has shown improvement in this area compared to 2009, global inclusion continues to be a focus area for the company. In addition to activities underway currently resulting from local business, region and function inclusion plans, Baxter has introduced a mandatory five-hour instructor-led workshop for all managers and supervisors. A phased global launch of this training workshop is planned for 2012. Learn more.

Employee Perspective